| Service |
Implementation Services |
| Industry |
Health Care |
| Company |
Specialty benchmarking company with a billing office and coding network (BOCN). |
| Situation |
Medical practice billing offices are under extreme pressure to collect all money owed whether from Medicare, Medicaid or commercial insurers. Many billing managers are busy doing day-to-day work and do not have a systematic method to manage the process. The billing office and coding network meet two days annually to discuss current issues. |
| Goal |
Focus billing managers on revenue cycle management, a hierarchy of variables and measures, and their links to the billing process. |
| Approach |
Systematically design with the Director of BOCN and selected network members a 2-day meeting focused on aligning the mission, dashboard, process and jobs of the billing process. |
| Results |
The largest attended meeting since the network was founded in 2005. Attendees each left with an Action Plan. |
